Cancellation/Change Policies:
Compliance Program/Series: Due to facility guarantee deadlines, written cancellations must be received four or more business days prior to the event to receive full credit. Credits are not provided for cancellations received within three business days of the vent or if absences occur on the day of the event. Attendee substitutions are welcome at any time. When a 2010 CBA Compliance Program member bank does not attend a quarter, the material will be sent to the Compliance Representative at the end of the quarter. When a location change is made by an attendee within two business days prior to the program date, a $50 fee will be assessed.
Schools
Cancellations must be received in writing within six or more business days prior to the first day of the school to receive 100% credit. Within five business days prior, 50% of fee is assessed. Credits are not provided for cancellations or absences which occur on the starting day of the program. A $25 administrative fee will be assessed for any changes made within 3 days of the school. Attendee substitutions are welcome at any time.
Seminars
Due to facility guarantee deadlines, written cancellations must be received four or more business days prior to the event to receive full credit. Credits are not provided for cancellations received within three business days of the event or if absences occur on the day of the event. A $25 administrative fee will be assessed for changes made within three days of the program. Attendee substitutions are welcome at any time.
Series
Due to facility guarantee deadlines, written cancellations must be received four or more business days prior to the event to receive full credit. Credits are not provided for cancellations received within three business days of the event or if absences occur on the day of the event. Attendee substitutions are welcome at any time. Dates and locations are subject to change. Transfer Fee: If the series is prepaid and a date change is made within the cancellation period, a $50 transfer fee will apply.
Telephone/Webcasts
Credits will not be issued for absences or changes to your training options selection received within three business days of the seminar. Attendee substitutions are welcome at any time.
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