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This series is designed to provide a complete knowledge of banking principles and operations through a four-part series.
Becky Soto
Certification of The Essentials of Banking Series
2023 Essentials of Banking: Part 4
Live Stream / Virtual
Wednesday, June 21, 2023
10:00 AM - 4:30 PM (EDT)
Live Stream / Virtual
Event Details
Contact a Professional Development Associate for more details. Click here for the registration & cancellation policy.
This series is designed to provide a complete knowledge of banking principles and operations through a four-part series.
Session 4: Safeguarding the Bank, Providing Exceptional Service While Growing the Bank
- Security Regulations
- Regulation P – Privacy of Consumer Information
- Bank Protection Act of 1968
- Gramm-Leach-Bliley (GLB) Act and more
- AML/BSA and Safeguarding the Bank
- Top Fraud Schemes
- Technology Threats to Banking
- Emerging Issues in Bank Secrecy Act
- Security of Data
- Safeguarding the Bank’s Assets
- Vendor Management
- The Customer Experience
- Service is in the Eye of the Customer
- Handling Customer Complaints
- How to Provide WOW Service
- Growing the Bank
- Ambassadors for the Bank
- Referrals versus Helping the Customer
- Building Profitable Relationship
- Action Planning and Takeaways
Benefits of the Series:
- Establish a stronger foundational knowledge of banking in the United States
- Expand banking skills and knowledge in a focused learning environment
- Interact and network with other bankers in understanding the variety of banking opportunities
- Improve cross functional contributions and performance as bankers
- Prepare for Graduate Schools of Banking
- Receive CPE credits and Certificate of Completion are available to participants
- Much, much more!
Note: While it is recommended that participants attend all four sessions of the series to receive an entire overview of banking, each session’s material stands alone; one session is not a prerequisite for another. if you want your team members to learn about the curriculum presented in a particular session, the program provides a thorough education and may be attended as a stand-alone class.
For More Information:
Assistant Vice President
Community Bankers Association of Georgia
(770)541-4490
Who Should Attend: A must for the newer bank employee, Veterans needing a refresher, and Any and all bank staff with up to five years’ experience and/or veteran employees who are looking for a deeper understanding and knowledge of banking.
Certification of The Essentials of Banking Series
Attendees are required to:
• Attend all four sessions in a calendar year
• Actively participate in all activities and exercise
• Successfully complete all assignments
• Receive a passing score on the final examination
• Actively participate in all activities and exercise
• Successfully complete all assignments
• Receive a passing score on the final examination
Series registrants cannot carry over funds to the next year’s four-seminar sequence. If you cannot attend one of the sessions, another individual from the bank may be sent as a replacement or that session’s manual will be sent, and funds will be forfeited.