The Six Sessions:

Members can select individual sessions at $500 per session. 

Understanding UDAAP & FCRA

May 9

Melissa Blaser

How to stay ahead of UDAAP risk in a changing regulatory landscape.
As more and more regulatory change is occurring under the umbrella of Unfair, Deceptive or Abusive Acts or Practices, UDAAP, it’s becoming increasingly important to consider UDAAP in your everyday decision making regarding products, services, customer service practices and third party vendor selection.  While a good regulatory compliance program can reduce the risk of UDAAP violations, a dedicated focus on UDAAP is needed in today’s regulatory environment.  This session will walk you through the evolution of UDAAP, the focus of the CFPB and other regulators, recent enforcement actions and risk management tools to help you assess your UDAAP risk.

 CBA’s Education Committee would like to invite our banks to participate in Georgia’s only frontline training series. Each of the six sessions will cover the necessary training topics to provide knowledge, skills and insight to successfully serve your customers. The frontline focused training series will support functional job responsibilities, compliance, combating fraud and maintaining sound banking practices. The teaching methods and resources that will be shared will support results-oriented training for community banks. 

Session Schedule
All 6 sessions will run on this schedule:
4:00pm – Log ins Begin
4:30pm – Program Begins
6:00pm Program Adjourns

2024 CBA Member Series Price - $2000
2024 CBA Compliance Package Special Price - $1500

CBA Member - One Session with Recording - $500

Registration includes unlimited banker participation plus 60 days access to the session recording following the program.

 Frontline Series Package Disclosures

  • Banks who choose pre-paid packages & early bird special pricing, will understand the following:
  • Prepayment is required by the designated deadline – January 30, 2024.
    • Price increases $500 after January 30, 2024
  • No Program substitutions or cancellations. Employee substitutions are welcome.
  • Banks are responsible for registering for each program benefit.

Frontline Training Learning Goals include:

  • Increase the knowledge that frontline community bankers need for everyday success using practical examples of daily responsibilities and situations.
  • Enhance job performance by increasing knowledge of banking best practices. 
  • and more…

Throughout the program, we will focus on:

  • Roles & Responsibilities of Community Bank frontline employees
  • Real world examples and activities that bring the information shared to your lobbies and offices
  • Delivering effective training that will support frontline policies and procedures

Who Should Attend?
Frontline community bankers including, Tellers, Customer Service Representatives, Branch Managers, Universal Bankers and Personal Bankers.

Frontline Series Speakers

  • Adam Stephens
    Adam Stephens
    STS Group (256)957-8018
    Security & Privacy
  • Beth Sumner
    Beth Sumner
    VP Customer Success at Finosec, Information Security Finosec
    IT Security & Combatting Cyber Fraud
  • Christie Drexler
    Christie Drexler
    Partner Drexler Consulting, LLC
    Customer Service Excellence
  • Dianne Barton
    Dianne Barton
    President Performance Solutions Inc. (770)423-0240
    BSA: Red Flags & SARs
  • Josh Collins
    Josh Collins
    Instructor Drexler Consulting, LLC
    Customer Service Excellence
  • Kristin Harville
    Kristin Harville
    Performance Solutions Inc.
    Reg CC & Check Fraud Coming Together
  • Melissa Blaser
    Melissa Blaser
    Understanding UDAAP & FCRA