The Six Sessions:

Members can select individual sessions at $500 per session. 

BSA: Red Flags & SARs

April 18

Dianne Barton

During this session, we'll cover the basics of the Bank Secrecy Act (BSA) for front line staff. We'll delve into identifying red flags that may indicate suspicious activity, using real-world examples to illustrate their significance for your institution. Additionally, we'll provide guidance on effectively communicating information to your BSA Department for reviewing cases of potential suspicious activity.

 CBA’s Education Committee would like to invite our banks to participate in Georgia’s only frontline training series. Each of the six sessions will cover the necessary training topics to provide knowledge, skills and insight to successfully serve your customers. The frontline focused training series will support functional job responsibilities, compliance, combating fraud and maintaining sound banking practices. The teaching methods and resources that will be shared will support results-oriented training for community banks. 

Session Schedule
All 6 sessions will run on this schedule:
4:00pm – Log ins Begin
4:30pm – Program Begins
6:00pm Program Adjourns

2024 CBA Member Series Price - $2000
2024 CBA Compliance Package Special Price - $1500

CBA Member - One Session with Recording - $500

Registration includes unlimited banker participation plus 60 days access to the session recording following the program.

 Frontline Series Package Disclosures

  • Banks who choose pre-paid packages & early bird special pricing, will understand the following:
  • Prepayment is required by the designated deadline – January 30, 2024.
    • Price increases $500 after January 30, 2024
  • No Program substitutions or cancellations. Employee substitutions are welcome.
  • Banks are responsible for registering for each program benefit.

Frontline Training Learning Goals include:

  • Increase the knowledge that frontline community bankers need for everyday success using practical examples of daily responsibilities and situations.
  • Enhance job performance by increasing knowledge of banking best practices. 
  • and more…

Throughout the program, we will focus on:

  • Roles & Responsibilities of Community Bank frontline employees
  • Real world examples and activities that bring the information shared to your lobbies and offices
  • Delivering effective training that will support frontline policies and procedures

Who Should Attend?
Frontline community bankers including, Tellers, Customer Service Representatives, Branch Managers, Universal Bankers and Personal Bankers.

Frontline Series Speakers

Beth Sumner
Beth Sumner
VP Customer Success at Finosec, Information Security Finosec
IT Security & Combatting Cyber Fraud
Christie Drexler
Christie Drexler
Partner Drexler Consulting, LLC
Customer Service Excellence
Dianne Barton
Dianne Barton
President Performance Solutions Inc. (770)423-0240
BSA: Red Flags & SARs
Josh Collins
Josh Collins
Instructor Drexler Consulting, LLC
Customer Service Excellence
Kristin Harville
Kristin Harville
Performance Solutions Inc.
Reg CC & Check Fraud Coming Together
Melissa Blaser
Melissa Blaser
Understanding UDAAP & FCRA