CSR/Electronic Banking Specialist
Date postedOctober 21, 2022
CSR/Electronic Banking Specialist
Legacy State Bank
Job Start Date:10/21/2022
Type of Position:Full Time
Number of Openings:1
Job Description:
Overview: This position is responsible for opening new accounts, maintaining existing accounts, cross selling bank products and services and providing quality customer service to further customer relations. Additional responsibilities include the implantation, support and enhancement of the Bank’s electronic banking products and services. This position coordinates directly with customers, maintaining effective customer relations with a positive attitude and must feel comfortable working in a fast paced and changing environment. Areas of responsibility and accountability: • Customer Service Representative o Continuously seeks to identify customer needs and to actively cross-sell appropriate bank products and services. o Assists in answering telephone calls and transferring to the appropriate personnel o Seeks to provide a high level of customer service by meeting, greeting and providing professional, prompt and courteous service to every customer. o Completes a wide range of customer services at the bank including establishing new personal and business checking and savings accounts, IRA and CD accounts, conducts rentals of safe deposit boxes and performs other duties as assigned by the branch manager • Electronic Banking Specialist o Serves as the primary support (internally and externally) for the Bank’s remote deposit capture service (RDC). o Serves as the primary support (internally and externally) for the Bank’s mobile deposit service and Legacy Quick Pay. o Assists in other various electronic banking related activities, including, but not limited to, maintaining the Bank’s website while adhering to applicable banking laws and regulations. o Prepares monthly and quarterly reports, as needed o Manages online banking enrollments, E-statement adoption and conducts system maintenance on a consistent basis. o Troubleshoots customer inquiries related to online, mobile banking and billpay. Special Knowledge, Skills and Abilities: • Strong customer service orientation with excellent verbal communication skills for communication with customers (clear, concise, correct) required. • Excellent interpersonal and written communication skills to effectively and tactfully interact with customers, visitors and employees at all levels of the Bank. • Ability to work with minimal supervision, be detail-oriented and capable of multi-tasking. • Ability to display a professional demeanor at all times. • Knowledge of Legacy State Bank’s products and services • Adequate knowledge level of banking laws and regulations • Working knowledge of mobile devices, tablets, desktop/laptops and the associated operating systems and internet browsers. • Ability to pay close attention to detail and work with a high degree of accuracy. Minimum Job Requirements: • High School graduate or equivalent • Banking and CSR experience strongly preferred • PC proficiency using Microsoft Office including Word, Excel and Outlook • Proven expertise in the operation of general office equipment. i.e. calculator, copier, scanner, fax, etc. Working Conditions • General office environment with defined light work • Physical ability as needed for job functions with some light lifting required All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. The job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees will be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.Experience Required:
How to Apply:
Email Wendi Spinks at wspinks@legacystatebank.comCategories
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