Back to Events
2023 Essentials of Banking: Part 4

2023 Essentials of Banking: Part 4

Live Stream / Virtual

Wednesday, June 21, 2023
10:00 AM - 4:30 PM (EDT)

Live Stream / Virtual

Event Details

6/21 - Session 4: Safeguarding the Bank, Providing Exceptional Service While Growing the Bank

This series is designed to provide a complete knowledge of banking principles and operations through a four-part series.

Session 4: Safeguarding the Bank, Providing Exceptional Service While Growing the Bank

  • Security Regulations
    • Regulation P – Privacy of Consumer Information
    • Bank Protection Act of 1968
    • Gramm-Leach-Bliley (GLB) Act and more
  • AML/BSA and Safeguarding the Bank
    • Top Fraud Schemes
    • Technology Threats to Banking
    • Emerging Issues in Bank Secrecy Act
    • Security of Data
  • Safeguarding the Bank’s Assets
    • Vendor Management
  • The Customer Experience
    • Service is in the Eye of the Customer
    • Handling Customer Complaints
    • How to Provide WOW Service
  • Growing the Bank
    • Ambassadors for the Bank
    • Referrals versus Helping the Customer
    • Building Profitable Relationship
  • Action Planning and Takeaways
Benefits of the Series:
  • Establish a stronger foundational knowledge of banking in the United States
  • Expand banking skills and knowledge in a focused learning environment
  • Interact and network with other bankers in understanding the variety of banking opportunities
  • Improve cross functional contributions and performance as bankers
  • Prepare for Graduate Schools of Banking
  • Receive CPE credits and Certificate of Completion are available to participants
  • Much, much more!
Note: While it is recommended that participants attend all four sessions of the series to receive an entire overview of banking, each session’s material stands alone; one session is not a prerequisite for another. if you want your team members to learn about the curriculum presented in a particular session, the program provides a thorough education and may be attended as a stand-alone class.

For More Information:

Becky Soto
Becky Soto
Assistant Vice President Community Bankers Association of Georgia (770)541-4490
Who Should Attend: A must for the newer bank employee, Veterans needing a refresher, and Any and all bank staff with up to five years’ experience and/or veteran employees who are looking for a deeper understanding and knowledge of banking.

Certification of The Essentials of Banking Series
Attendees are required to:
• Attend all four sessions in a calendar year
• Actively participate in all activities and exercise
• Successfully complete all assignments
• Receive a passing score on the final examination
Series registrants cannot carry over funds to the next year’s four-seminar sequence. If you cannot attend one of the sessions, another individual from the bank may be sent as a replacement or that session’s manual will be sent, and funds will be forfeited.