CBA of Georgia’s four-part Fraud Prevention Series is designed to give bankers a comprehensive, practical understanding of today’s rapidly evolving fraud landscape. Through a progressive set of sessions, participants will explore emerging fraud trends, real-world scenarios, and proven strategies to detect, prevent, and respond to fraud more effectively.
Each virtual session will strengthen risk management practices while equipping attendees with actionable tools they can immediately apply within their institutions. The series emphasizes protecting both customers and financial institutions, reinforcing internal controls, and supporting regulatory compliance.
By investing in this program, bankers not only enhance their professional expertise but also help safeguard their organizations, maintain customer confidence, and reinforce trust in the banking system as a whole. Each session will begin at 9:30 am and run until 11:00 am for 1 CEU credit.
Session 1
February 25
Elder Abuse and Fraud
INSTRUCTOR:
 Marnie Stewart, Director, CRA & Senior Housing Partner Relations
ICBA CRA Solutions
ABOUT OUR INSTRUCTOR:
Marnie Stewart manages and coordinates relationships between our housing facility partners and their supporting bank partners in this role, helping our seniors stay safe and secure, and banks stay connected with the communities that they sponsor.
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Session 2
May 5
Balancing Fraud Mitigation and the Cardholder Experience-Description Attached
Explore the delicate balance between robust fraud mitigation and cardholder satisfaction. Social engineering scams and fraud claims resulting from card-not-present transactions are two of the biggest pain points for issuers today. How do you protect your financial institution and cardholders without adding unnecessary friction? Are existing tools enough to keep up with evolving criminal schemes? The session delivers the newest fraud data and offers strategies debit card issuers can use to actively engage in their fraud mitigation efforts.
INSTRUCTOR:  Diana Kern, Senior Financial Solutions Consultant
SHAZAM
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Session 3
August 6
More information to come.
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Session 4
October 20
Outsmarting the Crooks
In this session of the CBA Fraud Academy, Outsmarting the Crooks, we explore recent fraud trends including ATM losses, fraudulent wire instructions, and forgery losses for both treasury and non-treasury checks. Tracy Santor with Travelers provides practical insight into how these exposures are impacting financial institutions today. She also shares actionable strategies and best practices to help banks proactively outsmart fraudsters across each of these risk areas.
INSTRUCTOR:
 Tracey Santor, CPCU, AFSB, AIC, AVP, Financial Institution Bond Product Manager,
Travelers Bond & Specialty Insurance
ABOUT OUR INSTRUCTOR:
Tracey is an Assistant Vice President for Travelers Bond & Specialty Insurance, Financial Institution Department. She is the product manager for all Financial Institution bonds for all business units. She is also the product manager for Kidnap & Ransom and Identity Fraud. She is an honors graduate from North Texas State University with a degree in English. She earned her Chartered Property Casualty Underwriting designation in 1995, her Associate in Fidelity and Surety Bonds in 1996 and her Associate In Claims in 1990. She is a past Chairman of the SFAA Fidelity Claims advisory board, a past Director on the Surety Claims Institute board, and past fidelity editor for the Fidelity Law Association newsletter, as well as a past president of the Fidelity Law Association. She has also served as the fidelity chair for the Torts and Insurance Practices Section of the American Bar Association. Tracey is the past Chairman of the Fidelity Advisory Committee for the Surety Fidelity Association of America and a past board member of the Fidelity Law Association.
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