Fraud Prevention & Detection Academy

Session 1 / February 25

 Fighting Fraud with Facts – How Banks Can Teach, Protect, and Empower the Elderly equips community bankers with practical tools to recognize, prevent, and respond to financial fraud targeting older adults. Participants will learn effective strategies for educating customers, strengthening internal controls, and empowering elderly clients to spot red flags and protect their financial well-being. 

Session 2 / May 5

Session 1: Balancing Fraud Mitigation and the Cardholder Experience

Explore the delicate balance between robust fraud mitigation and cardholder satisfaction. Social engineering scams and fraud claims resulting from card-not-present transactions are two of the biggest pain points for issuers today. How do you protect your financial institution and cardholders without adding unnecessary friction? Are existing tools enough to keep up with evolving criminal schemes? The session delivers the newest fraud data and offers strategies debit card issuers can use to actively engage in their fraud mitigation efforts.

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Session 2: Human Behavior & Intelligence to Counter AI-Enabled Fraud 

This session examines how modern fraud exploits human perceptions of risk and decision-making, drawing on insights from more than one million phishing simulations.  Attendees will consider how emerging AI-driven fraud attack vectors challenge traditional controls and how human judgment and awareness enable banks to stay trusted advisors to customers in an increasingly artificial world.

 ABOUT OUR INSTRUCTORS

INSTRUCTOR: Diana Kern, Senior Financial Solutions Consultant SHAZAM A veteran payments professional and longtime SHAZAM employee, Diana Kern has more than three decades of industry experience. Always on target as a guest speaker, audiences welcome her practical insights on emerging payments, industry trends and the impact on financial institutions. She explains seemingly complicated things in a simple, relatable way, helping others understand what it means to them. A self-described payments nerd, Diana’s enthusiasm and passion for all things payments results in a high-energy presentation.

INSTRUCTOR: Jamie Benoit, Director of Business Developement Beauceron Security Jamie leads the strategy behind Beauceron’s fraud prevention solutions, bringing experience deploying security awareness programs across highly regulated industries, including financial services, telecommunications, government, and healthcare. She partners with financial institutions across North America to strengthen security culture, reduce fraud losses, and drive measurable customer behavior change. Her work centers on proactive, behavior-based approaches that go beyond traditional detection tools—helping institutions make fraud risk visible, improve customer confidence, and deliver lasting impact through innovative, customer-centric solutions.

Session 3 / August 6

Session 1: Responding When the Inbox Is Compromised 

A compromised inbox can quickly lead to money or data loss when fraudulent emails look legitimate.  This session explores how Business Email Compromise (BEC) impacts banks and their customers, including how social engineering leads to Account Takeover (ATO) and unauthorized activity. Attendees will learn how banks can respond when a customer’s email is compromised, why quick communication matters, and how questioning email-based requests helps strengthen the bank’s overall defenses. 

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Session 2: Striking the Balance Between Fraud Prevention & Profitability

Community financial institutions often face the dual challenge of tightening fraud defenses while maintaining customer experience and operational efficiency. This session explores how community financial institutions can strengthen fraud prevention without sacrificing profitability. Attendees will get practical approaches to managing risk, leveraging technology, and aligning fraud controls with revenue goals so that protection and growth move hand in hand.

 ABOUT OUR INSTRUCTORS

INSTRUCTOR: Jamie Benoit, Director of Business Development Beauceron Security Jamie leads the strategy behind Beauceron’s fraud prevention solutions, bringing experience deploying security awareness programs across highly regulated industries, including financial services, telecommunications, government, and healthcare. She partners with financial institutions across North America to strengthen security culture, reduce fraud losses, and drive measurable customer behavior change. Her work centers on proactive, behavior-based approaches that go beyond traditional detection tools—helping institutions make fraud risk visible, improve customer confidence, and deliver lasting impact through innovative, customer-centric solutions.

Adam Brown, Consultant Profit Resources Adam Brown is a dedicated payments professional with over 26 years of experience working across various areas of the payments business, nurturing strong client relationships and helping customers succeed.  With a background in customer & franchise operations, law, fraud/risk products and overall account management, he brings practical insight and a steady approach to navigating complex solutions.  Adam is known for his warm communication style, his ability to ensure the clients are supported and brings commitment to creating positive and long-lasting relationships. Brett Rawls, Head of Client Engagement Profit Resources Brett brings extensive leadership experience in high-growth financial services organizations, with a track record of driving key strategic initiatives, overseeing business operations, improving bottom line and facilitating change. He has been active the last 27 years in the financial services industry, having spent time at The Federal Reserve Bank, multiple correspondent and commercial bank environments, and consulting in the industry. As a correspondent banker, Brett has worked directly with over a thousand community financial institutions over the last ten years. Additionally, he has established and led Treasury Management and SBA departments; multiple specialty units, including cannabis-related banking, national deposits and loan participation/syndication desks; and helped create and become the first Chief Administrative Officer for a now-$60 billion plus southeastern-based bank.

Session 4 / October 20

Outsmarting the Crooks 

In this session of the CBA Fraud Academy, Outsmarting the Crooks, we explore recent fraud trends including ATM losses, fraudulent wire instructions, and forgery losses for both treasury and non-treasury checks. Tracy Santor with Travelers provides practical insight into how these exposures are impacting financial institutions today. She also shares actionable strategies and best practices to help banks proactively outsmart fraudsters across each of these risk areas. 

ABOUT OUR INSTRUCTOR

INSTRUCTOR: 
Tracey Santor, CPCU, AFSB, AIC, AVP, Financial Institution Bond Product Manager,
Travelers Bond & Specialty Insurance 

Tracey is an Assistant Vice President for Travelers Bond & Specialty Insurance, Financial Institution Department. She is the product manager for all Financial Institution bonds for all business units. She is also the product manager for Kidnap & Ransom and Identity Fraud. She is an honors graduate from North Texas State University with a degree in English. She earned her Chartered Property Casualty Underwriting designation in 1995, her Associate in Fidelity and Surety Bonds in 1996 and her Associate In Claims in 1990. She is a past Chairman of the SFAA Fidelity Claims advisory board, a past Director on the Surety Claims Institute board, and past fidelity editor for the Fidelity Law Association newsletter, as well as a past president of the Fidelity Law Association. She has also served as the fidelity chair for the Torts and Insurance Practices Section of the American Bar Association. Tracey is the past Chairman of the Fidelity Advisory Committee for the Surety Fidelity Association of America and a past board member of the Fidelity Law Association.