Session 1
February 25
Elder Abuse and Fraud
Fighting Fraud with Facts – How Banks Can Teach, Protect, and Empower the Elderly equips community bankers with practical tools to recognize, prevent, and respond to financial fraud targeting older adults. Participants will learn effective strategies for educating customers, strengthening internal controls, and empowering elderly clients to spot red flags and protect their financial well-being.
INSTRUCTOR:
 Marnie Stewart, Director, CRA & Senior Housing Partner Relations
ICBA CRA Solutions
Marnie Stewart is a seasoned leader with more than 25 years of experience spanning operations, event coordination, and fundraising. Throughout her career, she has demonstrated a consistent commitment to public service and to creating meaningful, positive impact within the communities she serves.
She currently serves as Director of Partner Relationships for ICBA CRA Solutions, where she works closely with financial institution partners to strengthen engagement and advance community-focused initiatives. In addition, Marnie is President of the Senior Housing Crime Prevention Foundation, a nonprofit organization dedicated to promoting safe, secure, and supportive environments for older adults.
Earlier in her career, Marnie held a variety of public service roles, including positions in local government in Memphis, Tennessee, and statewide political roles in Texas. Her public-sector experience has given her a deep understanding of community needs, stakeholder collaboration, and the complexities of serving the public good—perspectives that continue to inform her leadership and advocacy today.
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Session 2
May 5
Balancing Fraud Mitigation and the Cardholder Experience
Explore the delicate balance between robust fraud mitigation and cardholder satisfaction. Social engineering scams and fraud claims resulting from card-not-present transactions are two of the biggest pain points for issuers today. How do you protect your financial institution and cardholders without adding unnecessary friction? Are existing tools enough to keep up with evolving criminal schemes? The session delivers the newest fraud data and offers strategies debit card issuers can use to actively engage in their fraud mitigation efforts.
INSTRUCTOR:  Diana Kern, Senior Financial Solutions Consultant
SHAZAM
A veteran payments professional and longtime SHAZAM employee, Diana Kern has more than three decades of industry experience.
Always on target as a guest speaker, audiences welcome her practical insights on emerging payments, industry trends and the impact on financial institutions. She explains seemingly complicated things in a simple, relatable way, helping others understand what it means to them. A self-described payments nerd, Diana’s enthusiasm and passion for all things payments results in a high-energy presentation.
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Session 3
August 6
More information to come.
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Session 4
October 20
Outsmarting the Crooks
In this session of the CBA Fraud Academy, Outsmarting the Crooks, we explore recent fraud trends including ATM losses, fraudulent wire instructions, and forgery losses for both treasury and non-treasury checks. Tracy Santor with Travelers provides practical insight into how these exposures are impacting financial institutions today. She also shares actionable strategies and best practices to help banks proactively outsmart fraudsters across each of these risk areas.
INSTRUCTOR:
 Tracey Santor, CPCU, AFSB, AIC, AVP, Financial Institution Bond Product Manager,
Travelers Bond & Specialty Insurance
Tracey is an Assistant Vice President for Travelers Bond & Specialty Insurance, Financial Institution Department. She is the product manager for all Financial Institution bonds for all business units. She is also the product manager for Kidnap & Ransom and Identity Fraud. She is an honors graduate from North Texas State University with a degree in English. She earned her Chartered Property Casualty Underwriting designation in 1995, her Associate in Fidelity and Surety Bonds in 1996 and her Associate In Claims in 1990. She is a past Chairman of the SFAA Fidelity Claims advisory board, a past Director on the Surety Claims Institute board, and past fidelity editor for the Fidelity Law Association newsletter, as well as a past president of the Fidelity Law Association. She has also served as the fidelity chair for the Torts and Insurance Practices Section of the American Bar Association. Tracey is the past Chairman of the Fidelity Advisory Committee for the Surety Fidelity Association of America and a past board member of the Fidelity Law Association.
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