Help Your Retail Team Thrive in Today’s Banking Environment

As branch traffic declines and customer expectations evolve, today’s retail banking teams must be more versatile than ever. The 2026 Universal Banker Certification Series from Community Bankers Association of Georgia is designed to help front-line staff thrive in this environment by shifting from transaction processors to trusted relationship builders. This four-part, interactive virtual program gives participants practical tools to strengthen service delivery, improve communication, manage risk, grow referrals, and build lasting, profitable customer relationships — all while working efficiently in lean staffing models.

Led by Christie Drexler and Josh Collins from Drexler Consulting, the series covers the full spectrum of modern retail banking success — from embracing the universal banking model and building a professional brand to maximizing onboarding, preventing fraud, and strengthening long-term client loyalty. Whether your team includes tellers, personal bankers, call center staff, lenders, or managers, this program equips them with skills they can apply immediately. Encourage your team to invest in their growth and register to help position your bank for success in the evolving retail landscape.